I bought a YS89, and while it's a great chair, I had a problem with one of the components--my problem, not the chair's, and not eStore's. Nevertheless, they fixed it, but they went so far above and beyond to work with me to fix it, that I truly feel it was the best customer service I have ever encountered, period. Unfailingly friendly, positive, kind, patient, supportive, and helpful. I cannot thank you enough, because your efforts will mean years of comfortable sitting in this chair. Thank you! 100 stars!

A friend gave me my first Office Master chair, in 2006, and I am still using it this very moment! It is the most comfortable chair I have ever used, and I used it for many years with damaged arms that I used electrical tape to hold them together. My beloved wife has been “encouraging” me to buy a new chair, but I cannot bear to part with this chair so I thought I would see if I could fix the arms better, or buy new arms. Fortunately, it was easy to find the Office Master brand name still legible, so I googled for the company and found my chair model and then I found the replacement parts section and the original KR21 arms. Interestingly, there are many arms that would fit this chair, some with 4D adjustment (closer/further, forward/backwards, up/down, and tilt). My choices went from the original 1D, 2D, 3D or 4D as described previously nd I wanted the 4D, of course since I got the chair for free why not spend $150 to make it even better? Unfortunately, some of the web pages details seemed to suggest that the price was for each arm. So I thought the original K21 arms have been excellent for all these years (and we prefer a frugal and humble lifestyle) so I purchased two K21 arms for $90 plus shipping (trusting that Office Masters would give one left arm and one right arm. My replacement arms arrived about a week. As I recall, Office Masters actually delivered on Sunday! I was both surprised and so very happy! I opened the box and I observed TWO sets of KR21 arms! I only needed one set of KR21 arms ($45). So, I wrote to Office Masters customer service and explained the confusion caused by their web pages (I included a link to the very page) and they wrote me back! In fact, they gave me the refund for the extra set of arms AND they said I need not send them back the extra set of arms. I am still amazed by the integrity of this company and the amazingly fair price of their replacement KR21 arms ($45) as I was very willing to pay $90 for those KR21 arms. My only regret is not buying the 3D or 4D arms for $70-$150 for a pair of these high quality arms 3D or 4D would be so worth it. I really am an Office Masters customer forever! Thank You so much for being honorable and for manufacturing true highest quality !

Great chair for tall people, solid chair

Very comfortable and provides lumbar support. Just what I needed.

No better chair and easy set up

The team loves the new chairs and the service provided by Office Master Chairs was excellent. Cheers.

I had previously ordered a chair for a work associate but needed to get different arms than the originally ordered ones. I reached out to customer support, and they were able to provide me with the links to a few different arms with a taller height that were compatible with the chair I purchased.

The YS series chairs are hard to beat for comfort and adjustability. The YS89 is the most comfortable chair I have ever owned. Multiple adjustment points make it easy to fit the chair to your particular preferences. Highly recommend!

I was in the market for an additional chair and needed some info to compare models to the OfficeMaster chair I currently have. The associate was very helpful walking me through some alternatives and cushion characteristics.

It was so easy finding replacement parts using the Chat feature! They got back to me quickly and got us the parts needed! you're the best!

We ordered a set of these chairs for a multi-use conference, meeting, and activity room. The nesting feature is invaluable for easy compact storage. The chairs are comfortable with good back support. They look sharp. And of course meeting attendees like the wheels. These chairs were a perfect solution for our needs. Shipping was quick, communication was prompt. Chairs come fully assembled except the wheels which were easy to push into the base. Would order again!

Thanks to Hadar for helping me with order questions. Very professional and courteous. Will order soon.

I have a hard time cooking because of it. I love to cook, but standing for long periods of time really hurt my back. I tried other chairs, and I either slide off them or their office chairs basically that just happened to go higher. None of which really suit my needs. This chair does it, and does it well! It’s high-quality, comfortable, and easy to clean with its rubber material. Also, it’s textured so I don’t slide off like my vinyl office chair. I highly recommend it to anyone. She’s looking for a high quality work stool

Great customer service experience getting replacement arms for old office chair.

They helped me placing an order and generate a promo code.