Warranty

Manufacturer's (OM) warranty

Office Master, Inc. (OM) warrants to the original purchaser that its products are free from defects in materials and workmanship for the applicable warranty period, as indicated below. 

Should any item fail, OM will – at its sole discretion – repair or replace, with a comparable product or part, any item found to be defective as a result of normal commercial use (i.e., a single 8-hour shift, 5 days per week).

This warranty does not apply to items subjected to abuse, misuse, neglect, alteration, or damage caused by shipment, storage, accident, fire, flood, or act of God.

Note: the actual warranty terms are specified on the chair product page. 

The OM5 Series® (including the OM5 Active sub-series), Truly.® Series, and Ginny are covered by a lifetime limited warranty on all structural components as defined below.

Unless otherwise specified, all models not classified as budget or 24/7 or heavy-duty are covered under a 12-year limited warranty on all structural components as defined below.

Unless otherwise specified, all models classified as budget or 24/7 or heavy-duty or bariatric are covered under a 7-year limited warranty on all structural components as defined below. Budget series include: BC, SG, ST, and WS. Bariatric series includes: GY4B-26 and GY4B-30.

Within a given model’s applicable warranty period, all structural components, including gas cylinders, wood, metal and plastic parts (i.e., chair frames, bases and control handles) are guaranteed against structural failure when under normal commercial use. All OM seating comes with a default 275 lbs. weight capacity limit unless otherwise specified by OM. 

For all models, consumable items (i.e., casters, glides, etc.) are covered by a 5-year normal commercial use warranty.

OM in-stock upholstery & foam cushions are covered by a 5-year normal commercial use warranty. Normal wear and tear on fabrics such as wrinkling, dirt accumulation or gathering is not covered. This includes Truly.® Series “Jackets” and “Wraps”. Natural, minor variations may exist in color, surface, grain or texture of upholstery materials. As a result, any such variations are not warranted. COM/COL and graded-in fabrics are not covered.

This warranty exclusively covers the repair or replacement of OM parts as determined by OM and does NOT cover any portion of field labor or service and does NOT cover any portion of field labor or service. For information regarding OM’s non-warranty shop time and related charges, please reference a current copy of OM’s pricebook, in the Terms and Conditions section.